From financial inclusion to financial health

BIS Bulletin  |  No 85  | 
28 March 2024

Key takeaways

  • To successfully manage their financial obligations and have confidence in their financial future (financial health) people need to access and use financial services (financial inclusion).
  • Yet inclusion alone may not be sufficient: financial health can suffer if the quality of use of financial services is poor (eg issues with provision such as scams or a lack of financial literacy and know-how on the part of the consumers). 
  • Public policy can boost financial health by promoting financial consumer protection, advancing financial literacy and enacting foundational policies like sound regulation and open finance.