Our behaviours

The BIS has defined five behaviours and 15 underlying competencies which, when embraced by staff, allow us to live our values and make the Bank a performance-driven organisation.

The competency framework lets us set common performance standards across the BIS and establishes a common language for processes, from recruitment to performance management, development and talent management, and staff recognition. 


The five behaviours that enable us to achieve our goals are the following:

  • Thinking forward means anticipating future business requirements and acting proactively to meet current and emerging customer needs.
  • Collaborating closely involves building connections and working together to meet shared objectives. Staff establish partnerships and foster open communication and collaboration.
  • Working dynamically and creatively means managing execution effectively and flexibly, despite complexity and changing priorities.
  • Empowering and inspiring people is taking responsibility for one's own actions with honesty and respect for others, and contributing to a safe work environment.
  • Leveraging technology is embracing relevant new trends, technologies and best practives to continuously improve ways of working.